Feedback & Complaints

We'd Love To Know What You Think
This is a:
I am a:
Rate UsPretty badNot so goodGoodVery goodAwesomeRate Us
Do you want us to follow up
If yes, please fill out name and contact details
If yes, please fill in contact details

Alternatively, feedback, compliments and complaints can be lodged:

  • directly with a staff member, either verbally or by providing a completed Feedback, Compliments and Complaints Form; 

  • by email to: care@superiorDC.com.au 

  • by phone on: 0491 263 315

 

Your compliment or complaint will be formally acknowledged within 2 working days. We aim to respond to all complaints and grievances as quickly as possible, and within 28 working days from acknowledgement. If a complaint cannot be responded to in full within 28 days of acknowledgement, you will be provided with an update, which will include when a full response can be expected.

 

All feedback and complaints will be used by Superior Disability Care to continuously improve our service delivery.

 

Escalating Complaints

 

If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Superior Disabilities Directors, or alternatively through any of the following agencies:

 

NDIS Quality and Safeguards Commission

Online: www.ndiscommission.gov.au; and

Phone: 1800 035 544.

 

Australian Human Rights Commission

Phone: 1300 656 419; and

Online: www.humanrights.gov.au.

Queensland Ombudsman

Phone: 1800 068 908;

Online: www.ombudsman.qld.gov.au;

Post: GPO Box 3314, Brisbane QLD 4001.

 

Queensland Human Rights Commission (for complaints relating to human rights and discrimination):

Online: www.qhrc.qld.gov.au;

Phone: 1300 130 670;

Email: info@qhrc.qld.gov.au; and

Post: to a local office.

Call us today on 0491 263 315

  • Facebook Social Icon

At Superior Disability Care we acknowledge Aboriginal and Torres Strait Islander people are the traditional custodians of the land in which we meet. We pay our respects to the Elders of the past, present and future

© 2023 by SDC. Proudly created by Superior Disability Care