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Feedback & Complaints

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Alternatively, feedback, compliments and complaints can be lodged:

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  • directly with a staff member, either verbally or by providing a completed Feedback, Compliments and Complaints Form; 

  • by email to: care@superiorDC.com.au 

  • by phone on: 0491 263 315

 

Your compliment or complaint will be formally acknowledged within 2 working days. We aim to respond to all complaints and grievances as quickly as possible, and within 28 working days from acknowledgement. If a complaint cannot be responded to in full within 28 days of acknowledgement, you will be provided with an update, which will include when a full response can be expected.

 

All feedback and complaints will be used by Superior Disability Care to continuously improve our service delivery.

 

Escalating Complaints

 

If you feel a complaint has not been sufficiently or appropriately addressed, you can seek further support from Superior Disabilities Directors, or alternatively through any of the following agencies:

 

NDIS Quality and Safeguards Commission

Online: www.ndiscommission.gov.au; and

Phone: 1800 035 544.

 

Australian Human Rights Commission

Phone: 1300 656 419; and

Online: www.humanrights.gov.au.

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Queensland Ombudsman

Phone: 1800 068 908;

Online: www.ombudsman.qld.gov.au;

Post: GPO Box 3314, Brisbane QLD 4001.

 

Queensland Human Rights Commission (for complaints relating to human rights and discrimination):

Online: www.qhrc.qld.gov.au;

Phone: 1300 130 670;

Email: info@qhrc.qld.gov.au; and

Post: to a local office.

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